Do you ship worldwide?
Digital items are available to purchase worldwide, since they’re delivered electronically via email.
Physical items can’t be shipped to every country. So if you country is not in the dropdown menu, there is a reason why I can’t ship to your country. This can either be because of regulations or because the shipping is technically difficult or impossible to your country. I’m very sorry if that is the case for your country, but I don’t have control over some things. If you wanted a book though, you can buy the digital version of it instead, and read it from your computer or tablet!
And the ‘Beginner’s Guide to Cosplay Armor & Props’ is also available at bookstores around the world!
I’m personally located in the Netherlands, but I love it when people across the world can enjoy my books!
What does shipping cost?
The cost of shipping is based on several things; your shipping adress and how big and heavy the package is. If you fill in your address, after you filled your shopping cart, the shipping costs will be calculated and you will see what it will cost.
If you buy digital products, of course, you pay no shipping costs because you can immediatly download the files to your computer after you purchased them. So shipping costs are only for physical products.
I ship all the packages with tracking.
How fast do you ship?
I sign and pack the books as soon as I can, and I go to the post office once a week, so it can take up to one week until I ship your package.
How long does it usually take before I receive my items?
After you purchased one or more books from my shop, I will sign them and pack them for you. Then, within a week I bring the package to the post office. Depending on your shipping adress it can take longer or shorter before the package arrives.
Within the Netherlands, packages mostly take 1 or 2 days to arrive after they are shipped.
Within Europe, packages mostly travel about a week.
Outside Europe, shipping can take longer. Mostly it takes between one and two weeks, but I have seen packages take 4 or even 5 weeks to travel. Mostly this is due to customs at the border or sometimes also because a customer forgot to pick up the package at a post office, or something else happened.
Please note that once a package leaves my house, I can’t control what happens to it.
How are items packed and shipped?
I take great care in packing my goods. I pack them in cardboard envelopes so they stay safe during travel and you can have a pleasant ‘unpacking experience’!
Do I get a tracking number?
After the package has been brought to the post office, you will get an email with the tracking information. Please be sure to fill in the correct email adres that you want to receive the tracking info when you check out, because that is the one I will use to send the tracking information.
Can I return the items?
Since all books are personalized after each purchase, I can’t accept returns.
If it would happen that the item arrives defect and it is clearly something that I did wrong, then please send me a message at info@pretzl.nl so we can work it out! I do my utter best to avoid mistakes, but of course I am a human too.
Every case will be decided upon individually. If a return or exchange would happen, the costs for sending the item back to me, and for sending a new or different item back to you, will be paid by the customer.
